Refund policy
Last updated: 21 September 2026
Returns and refunds
Here you can read how you, as a consumer, can withdraw from an online purchase and how we handle returns and refunds.
Your statutory withdrawal period
You can withdraw from your purchase without giving a reason up to and including 14 days after the day on which you, or a recipient designated by you, receives the product. If one order is delivered in several parts, the receipt of the final product or part counts. You may also withdraw before delivery. If the period ends at the weekend or on an official public holiday, it continues until the end of the next working day.
How to register your return
Open your order using the link above. Log in with the email address used for your order and the verification code you receive by email. Select the items, check your request and confirm your cancellation or return. You will then receive a confirmation by email. The availability of the action depends on the order status. Are you unable to use the action, for example for an older order or while it is in transit? You can always withdraw using the contact options below; you do not have to wait for permission.
Let us know clearly within the withdrawal period that you wish to withdraw from the agreement. Email info@luxilamps.nl, call 06 84985200 or send a letter. You may use the model form at the bottom of this page; this is not required. Preferably include your order number and the items you are returning. You do not have to give a reason or wait for permission.
Returning items and packaging
Return the items no later than 14 days after notifying us of your withdrawal. It is sufficient if you send them within that period.
Return address
LuxiLamps / Magnus Trading
Cypresbaan 2
2908 LT Capelle aan den IJssel
Netherlands
Pack the items carefully and include the supplied parts. If possible, use the original packaging and a protective shipping box. Missing or damaged original packaging is not in itself a reason to refuse your withdrawal. Keep your proof of shipment.
You may unpack and assess a product as you would be able to in a shop. Only depreciation caused by use beyond what is necessary to establish the nature, characteristics and operation of the product may be deducted, to the extent permitted by law. We will explain any deduction.
Return costs
When you withdraw, the direct return costs are payable by you, provided that we informed you of this before purchase. For items that cannot be returned by ordinary post, this applies only if the costs or a reasonable estimate were also provided in advance. If the information about costs required by law is missing, we will bear those costs. For large or heavy items, contact us about suitable return transport.
For a return that you arrange yourself, you bear the transport risk in principle. If we arrange collection of the item, we bear that risk from the moment it is handed over to our carrier. Your statutory rights in the event of an incorrectly delivered or defective product remain unaffected.
When will you receive your money back?
We will issue the refund without undue delay and no later than 14 days after receiving notice of your withdrawal. We may wait until we have received the items or until you demonstrate that you have returned them, whichever occurs first. This waiting period does not apply if we have offered to collect the items ourselves.
If you withdraw from the entire order, we will also refund any cost of the cheapest standard delivery offered. Additional costs for a more expensive delivery method chosen by you will not be refunded. For a partial return, the original delivery costs do not have to be refunded.
The refund will be made using the same payment method, unless you expressly agree to another method. We will not charge any fees for this. A bank account number is therefore not required as standard.
Custom-made products
The right of withdrawal may be excluded for items made to your individual specifications or clearly personalised. We will inform you of this before purchase. Merely ordering from a supplier, or choosing from standard colours or sizes, does not make an item excluded custom work. Discounted items are also covered by the statutory withdrawal period as usual.
Damaged, incorrect or defective product
Contact us if you receive an incorrect or damaged item, or if the product does not meet what you could reasonably expect. Photos and your order number help us, but they do not limit your statutory rights. Your statutory guarantee rights are separate from the withdrawal period; you do not have to report a defect within 24 hours or 7 days to retain these rights. Report a defect as soon as possible after discovering it. A report made within two months of discovery is in any event considered timely.
If we are legally responsible for a defect, we will provide an appropriate solution free of charge, such as repair or replacement, including necessary transport costs. Where required by law, you have the right to a price reduction or to terminate the purchase. These rights are not excluded merely because the item is, for example, a light source or glass component.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the agreement. You can copy the text into an email or use it on paper.
To: Magnus Trading / LuxiLamps, Cypresbaan 2, 2908 LT Capelle aan den IJssel, Netherlands, info@luxilamps.nl
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) agreement concerning the sale of the following goods (*) / provision of the following service (*):
Ordered on (*) / received on (*):
Name(s) of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:
(*) Delete as appropriate.
